FAQ

Frequently asked questions

General questions

What is your return policy?

At JALOUX PARIS, your satisfaction is our top priority with every purchase. We offer returns within 14 days from the date of purchase. For more information on the return process, please visit our return policy page.

How can I track my order?

After your order has been shipped, you will receive a tracking number via email. This number can be used to track your order on our tracking page or directly on the carrier's tracking page.

Can I cancel or modify my order?

If you need to make changes to or cancel your order, please reach out to our customer service team as soon as possible. We’ll do our best to assist you.

Questions regarding products

What size should I order?

To ensure the perfect fit, please refer to the size chart available on each product page.

What is the material of this product?

Material details can be found in the Product Description section on each product page. If you have any further questions, don’t hesitate to reach out to us.

How should I care for this product?

To maintain your item's quality, follow the care instructions provided in the "Product Description" section on the product page.

Can I see this product in other colors?

If a product is offered in additional colors, they will be displayed on the product page. If your preferred color isn’t listed, feel free to contact us.

questions about payments

What payment methods do you accept?

At JALOUX PARIS, we accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), Apple Pay, and Shop Pay.

Is my payment information secure?

Your payment information is safe with us. All transactions are securely processed using industry-standard encryption technology.

How long will it take to receive my order?

Delivery times vary based on your location and chosen shipping method. For more information, please refer to our Shipping Policy.

questions regarding shipping & Delivery

How much are the shipping costs?

At JALOUX PARIS, we are pleased to offer free shipping on all orders!

Do you ship to PO Box addresses?

Yes, we ship to PO Box addresses. Please make sure your address is complete to prevent any delays.

customer service questions

How can I contact customer service?

You can contact our team by email at support@jalouxparis.com or through the chat function on our website.

What are your opening hours?

Customer service is available Monday to Friday from 9:00 to 17:30, and on weekends from 11:00 to 17:00.

Do you have a physical address?

JALOUX PARIS is currently an online-only store. We partner with a warehouse to keep our prices affordable and competitive.